Refund policy

We are happy to exchange or refund anything you've bought for up to 14 days from the date you receive it, so long as it’s in perfect, unused
condition.

If you'd like to return or exchange an item you bought more than 14 days, then please email us about it first at thebootbus@outlook.com.
Returning or exchanging an item does not affect your statutory rights. You’ll find the official cancellation policy within full our Terms & Conditions.

WHO COVERS THE COST OF RETURNING AN ITEM?
You’re responsible for the cost of returning items to us, but if you choose an
exchange, we’ll be happy to cover the cost of shipping things back to you.

ITEMS THAT YOU CAN’T RETURN...
Anything that’s missing its tags or isn’t in a perfect, new and unused condition, including all of its packaging.

Skis and ski bindings which have been mounted, because these will have been done to your specific requirements and can’t be resold.

Underwear, Thermals & Moulded Boots/ Insoles are also non-returnable.

SOMETHING NOT WORKING? You have a 30 day right to reject faulty goods. 
If you think your item’s faulty, please get in touch by emailing
thebootbus@outlook.com and we’ll do everything we can to help. Make sure you email or get in touch with us before you send the item.

If your item is still covered by the manufacturer’s warranty, we can facilitate your claim. The manufacturer may need to inspect it first, but once we confirm that it’s faulty, it will be repaired, replaced or refunded.

If it’s found not to be faulty, we wouldn’t be able to cover the cost of sending your item back to you, which is why it’s really important that you get in touch with us first. Don’t worry though, it’s rare that this ever happens, and we’ll always do everything we can to help.

For items purchased online, you can send them back for a full refund within 28 days, provided it has not been used. Email thebootbus@outlook.com to discuss returning your order.

You can always contact us for any return question at thebootbus@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thebootbus@outlook.com.